studio policies

SCHEDULING AN APPOINTMENT

All first-time clients must use the online booking system to schedule their appointment and we require a card on file for all clients. We do not take new client bookings over the phone, via text, or on social media.

ARRIVAL

Please do not arrive more than 5 minutes before your scheduled appointment time. 

Upon arrival please check in via text message. We will let you know when your artist is ready for you. This is to limit the amount of people in the waiting area.

Arrive with clean eyes and skin. We always cleanse your lashes, but having makeup on will require time cleansing than servicing.

If you arrive after your scheduled appointment time, it is not be possible to extend the time available for your scheduled service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

LATE ARRIVAL / GRACE PERIOD

If you are late for your appointment we reserve the right to require you to reschedule your service. You are required to pay 50% of the scheduled service. Additionally, a 50% deposit will be required to reschedule after a late arrival. The deposit will be applied to the newly rescheduled appointment.

Grace Periods are as follows:
Lash Lifts/Brow Laminations have a 10 minute grace period
Lash Extensions have a 15 minute grace period
Facial Waxing has a 5 minute grace period

If we do not hear from you within the grace period time into your scheduled appointment time, you will be considered a “No-Show” and your card will be charged for 95% of the service scheduled.

RESPECT-BASED CANCELATION AND LATE RESCHEDULING POLICY

Elan Artistry has a 48 hour reschedule or cancellation policy. As a courtesy, appointment reminders are sent out 72 and 24 hours prior to your appointment either by text, email, or both.  A confirmation text message will also be sent the day before your appointment. 

At Elan Artistry, we understand that life can sometimes get a little crazy and things may come up that might result in rescheduling an appointment in less than 48 hours. We choose to take a respect-based approach to late reschedules and cancellations. This means that cancelation and rescheduling fees are not charged to the card on file for the first occurrence of late rescheduling and/or cancellations, or if they become too regular and/or have become habitual. 

Although this may be an uncomfortable conversation we accept the responsibility to communicate this to the client. A conversation between the artist and client will take place letting the client know that going forward fees will be charged.

  1. If an appointment is canceled or rescheduled less than 48 hours of the scheduled appointment, it will result in a charge to the card on file for 50% of the service cost. 

  2. If an appointment is canceled or rescheduled within 24 hours or less, ie: same day, of the scheduled appointment it will result in a charge to the card on file for 95% of the service cost. 

Holiday Season Cancellation/Reschedule Policies:
During the month of November and December, 72 hours of notice will be required to reschedule or cancel an appointment, or the client will be charged 95% of the service cost. This overrides our respect-based cancellation, and late rescheduling policy. This applies to any, and all, clients of Elan Artistry.

This notification and communication will also be sent to the client in an email via management notifying the client of their record of late rescheduling/cancellations, and that they will now be charged fees for any late cancelation or reschedule. There will be zero exceptions made for the duration of the time the client chooses to continue receiving any service from any artist at Elan Artistry. 

Elan Artistry reserves the right to refuse service to any client after no showing or failing to pay their fees.

CANCELLATIONS & NO SHOW APPOINTMENTS

As a reminder, Elan Artistry has a 48 hour cancellation/reschedule policy. You must cancel, or reschedule your appointment, before 48 hours.

If you no-show an appointment your card will be charged 95% of the service. We reserve the right to disable your ability to book future appointments online with anyone for all services at Elan Artistry following a no-show appointment. We understand things happen, but there are no exceptions to this policy. Please understanding and respectful of your artist’s time.

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services.

If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns. If fix can be done, determined by management, it will be done with a complimentary service. Any concerns addressed after 48 hours of your appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

COVID OR OTHER ILLNESSES

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. Some of our staff have family members who are immunocompromised and it's imperative that we all play our part in keeping each other's health, and well-being at the front of minds. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again.

If your artist is ill we will contact you as soon as possible to reschedule your appointment.

In the case of Covid, if anyone at Elan Artistry tests positive, our course of action is as followed:

  1. We will first block the availability of that artist until the current recommended quarantine period is complete.

  2. We will notify any clients that the artist might have had contact with and notify them of the positive test results. We encourage those clients to take caution if they begin showing any symptoms. 

  3. Any appointments that were scheduled with that artist during the quarantine period, will then be rescheduled with another artist, or will be rescheduled for when the artist is cleared to return. Positive test results will not be disclosed to clients being rescheduled.

CHILDREN, PETS + ADDITIONAL GUESTS

For health and safety reasons, children and pets are not allowed at the studio. Your appointment is a time for you to disconnect and relax so we kindly ask that you make arrangements for your children and pets during your scheduled. appointment.

Our reception area has limited space, therefore we ask that your additional guests wait outside.

We thank you for your understanding of our policies.

Policies effective January 01, 2022 and are updated yearly.