Waiver & Release

Consent

I have agreed to have an eyelash lift and/or brow lamination, perm of my natural eyelashes and/or brows, and/or facial waxing. Service provided indoor only. Before my licensed eyelash professional can perform this procedure, I understand I must complete this agreement and provide my informed consent by signing and dating where indicated below.

1. Waiver of Liability

I understand there are risks associated with having an eyelash/brow lift/perm/tint, and facial waxing, on my natural eyelashes/brows, and that notwithstanding the utmost of care in the procedure, there still exists risks associated with the procedure and product itself, which include, without limitation, eye irritation, skin irritation, eye pain, discomfort, and, in rare cases blindness when improperly handled. As part of this procedure, I understand that a certain amount of perm solution will be used to curl the natural eyelashes. Even though the licensed professional may apply or remove the solution properly, I understand the shaping rod may become dislodged during or after the procedure, which may irritate my eyes or require follow-up care, at my own expense to prevent damage to my eyes. I also agree to defend, indemnify and hold harmless my service provider from any and all claims, actions, expenses, damages and liabilities, including reasonable attorneys’ fees, which might be asserted against them as a result of my having this procedure performed.

2. Permission to Use Pictures

I hereby grant my service provider the full right to take, publish and reproduce photographs of me, my face, my eyes, both before and after the procedure, for any advertising, education, or other purposes whatsoever, including the right to retouch these photographs as deemed necessary. I further expressly assign any copyright in these photographs. I also grant consent to use my images and likeness as contained in these photographs, along with any comments I may provide.

3. Care and Maintenance

I agree to follow the care and maintenance instructions provided to me for the care of my eyelash/ brow lift/perm, and that if any follow up care is required due to my own mistake or negligence, or failure to follow these instructions, this will be at my own expense and risk. I understand that if I do any of the following, it may result in damage to my eyelash/brow lift/perm. Knowing this I agree to follow these instructions for best results: I will avoid getting my lashes/brows wet, exposing them to extreme moisture, and omit wearing makeup within 24 hours after procedure. I will also avoid swimming, saunas or steam rooms, sweating for the first 24 hours after procedure. I agree to avoid using waterproof mascara and to not use an eyelash curler on my natural lashes, as this can cause great harm to the lash hairs.
I agree to properly follow all aftercare instructions by my licensed service provider. By not doing so, I accept that results will be less than optimal and may cause damage to my natural lashes.

4. Refunds

I agree to contact my licensed service provider within 72 hours of service if I'm not satisfied with the results, and provide detailed information, and pictures to show. I understand the licensed service provider can try to fix the service, at no cost, within a window of 3 days, but it's not guaranteed if appointments are not available. Fixing an issue will be at the discretion of the service provider, and if lashes can withstand another processing service without damage, as long as I followed proper aftercare as instructed by service provider.

I understand there are no refunds on any services or retail purchases.

5. No Known Medical Conditions / Informed Consent

I have read and completed the Client Intake Form in its entirety and in truth. I acknowledge that I have been advised of the potentially harmful or negative side effects that the eyelash/brow lift/ perm procedure may cause to those who have specific medical or skin conditions. I understand that the procedure requires that I lay still for 60 minutes or longer, with my eyes closed, and that if I wear contacts, I must remove my contact lenses for the duration of the eyelash/brow lift/perm procedure. I further state that I have no known medical condition that might be aggravated by the procedure or any medical condition that would prevent me from complying with or heeding to instructions or these warnings.

6. Cancellation Policy

I agree that there is a 48-hour cancellation policy. I must cancel, or reschedule, 48 hours prior to my appointment time. By not doing so I will be charged 50% of the service requested. I agree that if I cancel my appointment the same day of scheduled service, or I no-showed to my appointment, I will be charged 75% of the service requested. I agree that I will arrive on time to my appointments. Arriving past the late grace period will result in my appointment being cancelled and paying 75% of the service fee. I agree that my credit card on file will be charged for any cancellation fees. If my card declines, Elan Artistry can attempt to charge my card until fee is paid. If my card continues to decline, Elan Artistry has a right to make collection attempts until fee is paid in full. I agree that I may not be able to book a future appointment until any balances are paid in full. There are no exceptions to these fees, regardless of cancellation reasons.

6a. Holiday Season Cancellation Policy

During the months of November and December the Holiday Season cancellation policy will be in effect. Cancellations and rescheduling must be done 72 hours prior to appointment time. Not canceling, or rescheduling 72 hours prior will be charged fees as stated in Cancellation policy. There are no exceptions to these fees, regardless of circumstances.

7. Minors

If you are under the age of 18 you must have an adult present throughout entire service. Services not available to children under the age of 16 years old. We love kids, but we ask that you leave them at home. Due to insurance liability, and possibility of distractions for all parties, children are not allowed in the salon.

8. Illness

Elan Artistry has a right to reschedule my appointment if I show any symptoms of cold, flu or covid19. Symptoms include coughing, sneezing, wheezing, fever, runny nose, shortness of breath, sore throat, etc. The determination to get my service is based on present health conditions. I will be charged 75% of the service fee if my appointment gets rescheduled due to showing up sick.

Elan Artistry understands that illnesses and emergencies happen. If you have any Covid, flu, or cold symptoms please reschedule your appointment. Elan Artistry reserves the right to enforce the Cancellation Policy.

Elan Artistry reserves the right to refuse service.

If any action is brought to enforce the terms of this Agreement, the prevailing party shall be entitled to its costs and reasonable attorneys’ fees. Any claims arising out of this agreement will be resolved through the binding arbitration using the rules of the American Arbitration Association.

This Agreement will remain in effect for this procedure, and all future procedures.

I agree that this Agreement is binding upon me, and my heirs, legal representatives and assigns. I represent that I am at least 18 years of age and that I have the right to enter this agreement, or if I am under 18 years of age, I have my parent or legal guardians consent to this agreement.

Policies effective January 01, 2026